Software Support Specialist
Job Summary
As a key point of contact for customers, the remote Software Support Specialist will manage inquiries, troubleshoot software issues, and collaborate with cross-functional teams to ensure customer satisfaction and effective use of the platform.
Key responsibilities
- Respond to customer questions through email, phone, and chat while troubleshooting various software issues
- Manage support tickets from initial contact through resolution, maintaining accurate case notes and escalating issues as necessary
- Identify recurring issues to improve documentation and collaborate with Product and Engineering teams on complex cases
Required qualifications
- 1-3 years of customer support, client services, or similar experience
- Experience with SaaS, eCommerce, ERP, or support ticketing platforms is strongly preferred
- Familiarity with digital asset management, order management, or inventory systems
- Basic SQL or data-querying skills
- Experience using AI tools for customer communication or documentation support
Complete Job Description
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