Software Support Team Lead

Job Summary

A company is looking for a Software Support Team Lead to manage and direct day-to-day activities of the support team.

Key Responsibilities

• Schedule and lead daily standup meetings to address open issues and escalations
• Manage team calendars, approve PTO, and ensure adequate coverage of support queues
• Develop annual goals for the team and conduct quarterly coaching sessions with team members

Required Qualifications

• 1+ year of supervisory and customer service experience
• Knowledge of supervision, help desk functions, and basic accounting skills
• Experience with installation and training in hardware and software
• Basic QC testing and project management skills
• High School Diploma or GED