Solar Customer Advisor

Job Summary

Serving as the primary point of contact for homeowners in the New Homes Program, the full-time Solar Customer Advisor will guide clients through the onboarding and activation process, addressing questions and ensuring a seamless experience while working remotely.

Key responsibilities

• Act as the main point of contact for homeowners during onboarding and activation
• Educate customers on utilizing and monitoring their solar systems effectively
• Proactively manage customer inquiries related to system activation and ongoing support

Required qualifications

• Minimum: High School Diploma or GED
• Strong computer skills, including data entry and navigating CRM platforms
• Customer service experience or related client-facing role
• Ability to work independently with minimal supervision
• Reliable, high-speed Internet access and a quiet work environment