Solar Customer Advisor

Job Summary

Serving as the primary point of contact for homeowners in the New Homes Program, the full-time Solar Customer Advisor will guide clients through the onboarding process, manage system activation inquiries, and ensure a high level of customer satisfaction while working remotely.

Key responsibilities

• Serve as the main point of contact for homeowners throughout the onboarding and activation process
• Educate customers on how to use, monitor, and maximize their solar systems
• Proactively address questions related to system activation, billing, and ongoing support

Required qualifications

• Minimum: High School Diploma or GED
• Strong computer skills, including data entry and navigating CRM platforms
• Customer service experience or related client-facing role
• Ability to work independently with minimal supervision
• Reliable, high-speed Internet access and a quiet work environment