Solar Customer Advisor

Job Summary

Serving as the primary point of contact for homeowners in the onboarding process, the full-time remote Solar Customer Advisor will guide customers through system activation, address post-installation questions, and ensure a high standard of service excellence.

Key responsibilities

• Serve as the main point of contact for homeowners throughout the onboarding and activation process
• Educate customers on how to use, monitor, and maximize their solar systems
• Proactively address questions related to system activation, billing, and ongoing support

Required qualifications

• Minimum: High School Diploma or GED
• Strong computer skills, including data entry and navigating CRM platforms
• Customer service experience or related client-facing role
• Reliable, high-speed Internet access and a quiet work environment
• Availability to work Monday through Friday, 8am to 5pm