Solution Expert for Incident and Audit
Job Summary
Serving as the internal and customer-facing authority on Incident and Audit solutions, the full-time remote Solution Expert for Incident and Audit will manage product training, support sales teams, and optimize customer configurations while driving adoption and proficiency.
Key responsibilities
- Act as the subject matter expert on Incident and Audit functionalities, workflows, and best practices
- Support sales and customer success teams during demos and training sessions to enhance product understanding
- Create and maintain training materials and resources for both internal teams and customers
Required qualifications
- Experience with case management, compliance/audit software, or loss prevention systems
- Comfort delivering live training sessions to diverse audiences
- Strong communication skills for explaining technical workflows to both technical and non-technical stakeholders
- Customer-first mindset with the ability to translate product features into business value
- Prior experience in a solution consultant, product specialist, training, or support role
Complete Job Description
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