Solution Manager

Job Summary

To support tailored client solutions, the full-time Solution Manager will coordinate the lifecycle of exception requests, ensuring clear documentation and successful implementation while working remotely.

Key responsibilities:

• Develop a strong understanding of products and participate in client meetings to address needs beyond standard offerings
• Lead cross-functional collaboration to assess custom solutions' impact and facilitate stakeholder alignment
• Track and analyze exception request trends to provide actionable insights for product development and strategic planning

Required qualifications:

• Bachelor's degree in Business, Healthcare Administration, or related field (or equivalent experience)
• 3+ years of experience in healthcare administration, client solutions, or product consulting, preferably within a TPA or health plan environment
• Strong understanding of healthcare benefits, claims processing, and administrative services
• Proven ability to manage multiple priorities and coordinate across departments
• Experience with documentation tools and project management software is a plus