Solution Specialist

Job Summary

To support the Onboarding & Success Services department, the full-time remote Solution Specialist will drive early adoption of Applied products, execute customer education programs, and monitor adoption metrics to enhance customer outcomes.

Key responsibilities

• Proactively engage with customers to achieve first value realization and sustained adoption of new products and features
• Execute outreach campaigns, workshops, and office hours to support digital adoption motions
• Deliver best practice guidance and change management support to integrate new products into customer workflows

Required qualifications

• 2-5+ years in Customer Success, Onboarding, or Product Adoption within SaaS environments
• Experience with product-led growth or hybrid digital + human adoption models
• Proven ability to drive customer engagement and product usage
• Data-driven mindset with experience in measuring impact and improving outcomes
• Ability to manage multiple accounts and priorities with a proactive mindset