Solution Specialist

Job Summary

To support the Onboarding & Success Services department, the remote Solution Specialist will drive early adoption of Applied products, execute adoption programs, and deliver customer education while monitoring usage and capturing feedback to enhance customer outcomes.

Key responsibilities

• Proactively engage customers to achieve first value realization and sustained adoption of new products and features
• Execute outreach campaigns, workshops, and office hours to support scaled adoption programs
• Monitor product usage, identify risks, and provide change management support to ensure successful integration into customer workflows

Required qualifications

• 2-5+ years of experience in Customer Success, Onboarding, or Product Adoption within SaaS environments
• Experience with product-led growth or hybrid digital + human adoption models
• Proven ability to drive customer engagement and behavior change
• Data-driven mindset with experience in measuring impact and improving outcomes
• Ability to manage multiple accounts and priorities with a proactive mindset