Solution Success Manager

Job Summary

A company is looking for a Solution Success Manager.

Key Responsibilities

• Help strategic customers realize value, renew contracts, and become references
• Identify churn risks and develop mitigation strategies while seeking upsell and cross-sell opportunities
• Act as account owner to ensure renewal and expansion, maximizing product adoption and managing escalations

Required Qualifications

• 5 years of experience in leadership roles in IT for a Fortune 1000 company or in a strategic customer-facing role for an enterprise IT software company
• Proven ability to maintain and grow strong customer relationships
• Experience working with cross-functional teams and facilitating communication between technical and commercial teams
• People management experience and successful project management experience with budget ownership
• Understanding of software and SaaS licensing models; experience with CRM and CS software is a plus