Solutions Architect

Job Summary

A company is looking for a Solutions Lead to partner with healthcare customers and lead technical delivery across implementation, onboarding, and ongoing support.

Key Responsibilities

• Own end-to-end technical engagements for healthcare customers across onboarding, implementation, go-live, ongoing support, and expansion
• Serve as a technical escalation point for complex issues, leading troubleshooting efforts and coordinating with internal teams
• Develop and maintain documentation, runbooks, and reference materials to enable customer self-service and reduce repeated escalations

Qualifications

• 3+ years of experience in a customer-facing technical role; software engineering background is a plus
• Strong troubleshooting skills across APIs, integrations, data flows, and system configuration
• Proficiency with SQL for investigation and validation
• High ownership and sound judgment, managing multiple customer engagements in a fast-paced environment
• Experience working with healthcare customers or healthcare-adjacent workflows is a plus