Solutions Architect

Job Summary

A company is looking for a Solutions Architect (Applied Engineer).

Key Responsibilities

• Own complete post-sales customer engagements, providing direct technical guidance and solutions
• Lead the technical resolution of complex customer support issues and design systematic improvements to support processes
• Create automated solutions and develop technical documentation to enhance customer self-service capabilities

Required Qualifications

• 3+ years of experience in technical support, solutions engineering, or similar customer-facing technical roles
• Strong software engineering background with professional development experience in at least one modern programming language
• Experience developing automation solutions and improving technical processes
• Proven ability to troubleshoot complex technical issues in production environments
• Familiarity with speech recognition, NLP, or related AI technologies is a plus