Solutions Center Analyst

Job Summary

A company is looking for a Solutions Center Analyst for a remote opportunity.

Key Responsibilities

• Provide timely support to students, recommenders, and member institutions through a multi-channel support center
• Assist in documentation and provide feedback to improve web-based products
• Participate in departmental activities and interact with various constituent groups

Required Qualifications

• Must reside in the United States
• Bachelor's degree or equivalent combination of education and experience
• 0-2 years of experience in Help Desk, customer service, or technical support
• Willingness to work specified shifts, including evenings and weekends
• Working knowledge of Microsoft Office and experience with Salesforce, Acuity Scheduling, and Google Suite