Solutions Consultant AI API Expert

Location: Remote
Compensation: Hourly
Staff Reviewed: Fri, Jul 05, 2024
This job expires in: 18 days

Job Summary

A company is looking for a Solutions Delivery Consultant, AI/API Expert in the United States (Remote).

Key Responsibilities:
  • Work closely with sales and pre-sales engineers to ensure scoping accuracy and understanding of customer requirements
  • Initiate and manage enterprise Professional Services projects, including technical development and vendor management
  • Gather and document business processes, participate in discovery sessions, and advise clients on best practices for CCaaS processes

Qualifications:
  • 5 years of experience in a contact center environment focusing on API+Python and process optimization
  • Proficiency in AI technologies, REST APIs, and experience with contact center platforms and CRM systems
  • Deep understanding of leveraging REST APIs, JSON, and/or JavaScript
  • Experience building integrations in API development such as Postman, Mulesoft, or SoapUI
  • Knowledge of SQL and a BA/BS degree desired

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