Solutions Engineer

Job Summary

A company is looking for a Solutions Engineer to provide first-level support to customers.

Key Responsibilities

• Intake and resolve technical product support requests from customers through various channels
• Provide quality service and ensure customer inquiries are addressed in accordance with departmental guidelines
• Document customer interactions and maintain accurate records in applicable systems

Required Qualifications

• High School Diploma or equivalent experience
• One year of customer service or call center experience
• Experience with Salesforce, WordPress, and/or Slack is a plus
• Prior experience in a support or service role within the Automotive, SaaS, or MarTech industries is a plus
• Ability to work defined shifts, including weekends or later shifts as assigned