Solutions Engineer

Job Summary

A company is looking for a Solutions Engineer to join their global support team, focusing on customer interactions and technical support for a SaaS Backup product.

Key Responsibilities

• Act as a liaison between partners and the internal team for technical activities post-launch
• Provide prompt troubleshooting and technical support for client challenges
• Conduct regular technical account reviews and product training for clients

Required Qualifications

• Minimum 3 years of experience in Technical Account Management, Sales Engineering, or Support Engineering in the B2B/SaaS industry
• 3+ years of experience with Office 365 or Google Workspace Administration
• Strong customer focus and ability to manage multiple priorities in a fast-paced environment
• Strong work ethic with willingness to work extra hours during peak times
• Technical experience with SaaS solution distributors or Managed Service Providers (MSPs) is a plus