Solutions Engineer

Job Summary

Solutions Engineer, a full-time remote position, is responsible for leading discovery sessions, building and presenting product demos, and serving as a technical resource to support sales and customer success in the AI customer experience landscape.

Key Responsibilities

• Lead discovery sessions to identify customer pain points and desired outcomes
• Build and present product demos showcasing AI tools and capabilities
• Partner with Sales and Product teams to refine requirements and influence product roadmaps

Required Qualifications

• 3+ years of experience as a Sales Engineer, Solutions Architect, or similar role in a B2B software environment
• Strong understanding of customer experience tools, including CRMs and AI solutions
• Knowledge of webhooks, REST APIs, and common integration patterns
• Experience with programming/scripting languages such as Python or JavaScript is preferred
• Business expertise in customer experience trends and best practices