Solutions Engineer

Job Summary

Working remotely on a contract basis, the Solutions Engineer will partner with Product and Customer Success Managers to design, implement, and optimize AI-driven customer service solutions while ensuring scalability and performance for clients.

Key Responsibilities

• Translate business requirements into scalable technical solutions on the DigitalGenius platform
• Lead new use case implementation projects and troubleshoot complex technical challenges
• Collaborate with customers to align technical delivery with desired outcomes and advise on best practices

Required Qualifications

• AI-first mindset with a genuine excitement for LLMs and applied AI
• Strong API and integration experience, including building and debugging
• Hands-on experience writing Python for integrations and automation scripts
• Strong organizational skills for managing workstreams and timelines across multiple stakeholders
• Ability to explain technical concepts clearly to non-technical stakeholders