Solutions Engineer

Job Summary

To support a growing pre-sales team, the full-time Solutions Engineer will partner with Account Executives to manage technical discovery, lead product evaluations, and help customers validate the platform in their environments while working remotely within the US Eastern Time Zone.

Key responsibilities

• Own the technical strategy for sales opportunities in collaboration with Account Executives
• Lead discovery sessions to understand customer architecture, operational pain points, and success criteria
• Design and deliver tailored product demonstrations that align with real customer use cases

Required qualifications

• 5+ years in a customer-facing technical role such as Solutions Engineering or Technical Consulting
• Strong hands-on technical ability in deployment, configuration, troubleshooting, and integration
• Solid understanding of observability concepts, including logs, metrics, and APM
• Experience leading technical evaluations and proof-of-concept processes
• Practical experience with cloud-native environments and modern infrastructure