Solutions Engineer

Job Summary

Serving as the technical point of contact for strategic enterprise partners, the full-time remote Solutions Engineer will troubleshoot integration issues, manage technical inquiries, and ensure successful product launches.

Key responsibilities

• Act as the technical liaison for partners, providing real-time support and resolving technical questions during calls
• Manage and resolve service desk tickets, triaging issues and escalating complex defects to the appropriate engineering teams
• Oversee partner launch events by validating technical requirements and coordinating with engineering teams to ensure readiness

Required qualifications

• Strong working knowledge of REST APIs, JSON, and webhooks
• Hands-on debugging and troubleshooting skills, with the ability to isolate root causes
• Excellent communication skills for explaining technical concepts to various audiences
• Experience with ticketing and issue-tracking workflows, such as Jira
• Ownership mentality, driving problems to resolution proactively