Solutions Engineer
Job Summary
Owning the customer onboarding process, the full-time remote Solutions Engineer II will manage SIM provisioning, device configuration, and troubleshooting connectivity issues while driving automation and internal tooling improvements.
Key responsibilities:
- Own customer onboarding end to end, ensuring a stable deployment from SIM provisioning to live production
- Diagnose and resolve connectivity issues across SIM, device, and network levels, including L2 escalations
- Lead automation initiatives to streamline technical onboarding and account-health monitoring processes
Required qualifications:
- 5+ years in a customer-facing technical role, with experience in onboarding to production
- Solid understanding of cellular networks, IoT devices, and communication protocols (e.g., TCP/IP, UDP, MQTT)
- Experience with scripting languages (e.g., Python or Ruby), SQL, and REST APIs
- Track record of building automations or integrations against operational workflows
- Experience applying AI tooling to support or operational workflows
Complete Job Description
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