Solutions Support Engineer

Job Summary

Working remotely on a weekend 2nd shift, the full-time Solutions Support Engineer will provide exceptional technical support, troubleshoot customer issues, and design scalable solutions through automation.

Key responsibilities

• Own and troubleshoot technical customer issues within the Wiz product, ensuring effective collaboration and transparency
• Create and maintain incident management requests, coordinating with product or engineering teams as needed
• Participate in on-call rotation for after-hours support, including weekends and holidays

Required qualifications

• Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent experience
• 2+ years of hands-on technical experience in customer support or related roles
• 1+ year of experience with cloud technologies such as Azure, AWS, or GCP
• Experience with coding in languages like Java, Python, or JavaScript
• Proficiency with command-line tools and Linux operating systems