Solutions Support Engineering Manager

Job Summary

A company is looking for a Manager, Solutions Support Engineering.

Key Responsibilities

• Manage and mentor a team of Technical Support Engineers to ensure exceptional technical customer support
• Oversee team performance, including conducting performance reviews and addressing employee relations issues
• Drive initiatives to improve team productivity and collaborate on high-priority escalations

Required Qualifications

• Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent experience
• 1+ years of people management experience
• 3+ years of technical experience in customer support or related roles
• Minimum of 1+ year experience with Cloud technologies (Azure, AWS, GCP)
• Experience in reading or debugging code in languages such as Java, Python, or JavaScript