Solutions Support Engineering Manager

Job Summary

A company is looking for a Manager, Solutions Support Engineering.

Key Responsibilities

• Manage, develop, coach, and mentor a team of Technical Support Engineers
• Act as the owner for team accountability and performance, facilitating performance reviews and plans
• Drive projects to improve team productivity and collaborate on high-priority escalations

Required Qualifications

• Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent experience
• 1+ years of people management experience on a support engineering team
• 3+ years of hands-on technical experience in customer support or related roles
• 1+ year experience with Cloud technologies (Azure, AWS, GCP)
• Experience in reading or debugging code in languages such as Java, Python, or JavaScript