Solutions Support Engineering Manager

Job Summary

Solutions Support Engineering Manager is a full-time role responsible for managing a technical team to provide exceptional technical support, utilizing AI technologies to enhance support processes.

Key Responsibilities

• Manage and mentor a team of Technical Support Engineers to ensure high-quality customer support
• Oversee performance management and training for team members, including onboarding new hires
• Drive initiatives to improve team productivity and collaborate on high-priority customer escalations

Required Qualifications

• Experience with AI technologies and using AI to streamline workflows
• 1+ years of experience managing external technical support teams
• 5+ years of hands-on technical experience in customer support or related roles
• 5+ years of experience with cloud technologies (Azure, AWS, GCP)
• Familiarity with Kubernetes and cloud security systems