South Carolina Call Center Representative

Job Summary

Supporting Medicaid members in South Carolina, the full-time hourly Call Center Representative will manage inquiries, provide product information, and assist with Medicaid applications in a remote environment.

Key responsibilities

• Respond to Medicaid member inquiries using a computerized system, adhering to standard scripts and procedures
• Gather information, assess caller needs, and document calls while resolving inquiries effectively
• Advocate for Medicaid members by providing clear information regarding eligibility and application status

Required qualifications

• Must be at least 18 years of age with a high school diploma or GED
• Minimum of 1-year call center experience in telephone customer service or related field
• Ability to pass pre-employment screening, including a service skills assessment and internet speed test
• Computer literacy and proficiency in using multiple programs
• Willingness to learn and resolve customer inquiries effectively