South Carolina Licensed Call Center Representative
Job Summary
Supporting South Carolina Medicaid members, the full-time hourly South Carolina Licensed Call Center Representative will manage inquiries, provide product information, and assist with Medicaid applications in a remote work environment.
Key responsibilities
- Respond to Medicaid member inquiries using a computerized system and standard scripts
- Gather information, assess caller needs, and document calls while resolving inquiries
- Advocate for Medicaid members by providing clear information regarding eligibility and application status
Required qualifications
- Must be at least 18 years of age with a high school diploma or GED
- Minimum of 1-year call center experience in telephone customer service or related fields
- Ability to pass the Call Center - Service Skills Assessment and Internet Speed test
- Computer literacy and capability to use multiple programs effectively
- Willingness to submit to a pre-employment screening
Complete Job Description
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