South Carolina Licensed Customer Service Rep

Job Summary

Delivering exceptional customer experiences, the full-time South Carolina Licensed Customer Service Representative will manage inquiries related to billing and insurance, handling both inbound and outbound calls while working remotely.

Key responsibilities

• Resolve complex billing and insurance issues through effective communication with patients, law offices, and insurance companies
• Provide payment options and assistance programs while maintaining accurate account documentation
• Navigate multiple computer applications and systems to maximize recovery and adhere to company policies

Required qualifications

• High School Diploma or equivalent (i.e., GED) required
• Prior work experience in a call center and healthcare customer service setting preferred
• Familiarity with medical billing and coding, as well as applications like Artiva and Cerner Soarian, is preferred
• Ability to communicate clearly and effectively, both verbally and in writing
• Self-motivated with the ability to manage work efficiently in a remote environment