South Carolina Licensed Customer Service Representative

Job Summary

South Carolina Licensed Customer Service Representative is a full-time remote position responsible for managing customer inquiries related to billing and insurance, demonstrating empathy and professionalism while exceeding performance metrics.

Key Responsibilities

• Handle inbound and outbound calls to resolve complex billing and insurance issues
• Provide payment options and facilitate processing of payments for customer accounts
• Maintain accurate account documentation and adhere to company policies and guidelines

Required Qualifications

• High School Diploma or equivalent (i.e., GED) required
• Prior work experience in a call center and healthcare customer service setting is preferred
• Familiarity with medical billing and coding is preferred
• Ability to navigate multiple computer applications and databases
• Self-motivated with the ability to work effectively in a remote environment