South Carolina Medicaid Call Center Representative

Job Summary

Supporting South Carolina Medicaid members, the full-time hourly Call Center Representative will manage inquiries, provide information, and assist with Medicaid applications in a remote environment while adhering to standard procedures.

Key responsibilities

• Responding to Medicaid member inquiries using a computerized system and standard scripts
• Gathering information, assessing needs, and documenting calls to resolve customer inquiries
• Providing clear information regarding member eligibility and assisting with Medicaid application processes

Required qualifications

• Must be at least 18 years of age with a high school diploma or GED
• Minimum of 1-year call center experience in telephone customer service or related fields
• Computer literacy and ability to navigate multiple programs and screens
• Ability to pass a pre-employment screening and service skills assessment
• Experience with data entry and database documentation preferred