South Carolina Seasonal Customer Service Representative

Job Summary

To support customer inquiries, the full-time Seasonal Customer Service Representative in South Carolina will handle inbound calls regarding benefits and claims, providing assistance in a remote environment while participating in virtual paid training.

Key responsibilities

• Respond to customer inquiries via inbound and outbound calls, addressing eligibility and benefits questions
• Document each customer interaction in the computer tracking system for accurate record-keeping
• Maintain a professional demeanor while managing multiple tasks in a fast-paced environment

Required qualifications

• One year of previous call center or equivalent experience
• Ability to attend 100% of the classroom training program
• Experience or knowledge in the dental care industry is a strong advantage
• Typing speed of 25 WPM with 90% accuracy required
• Strong computer skills, including proficiency in MS Office and web navigation