South Carolina Tier III Support Technician
Job Summary
Working remotely as a full-time South Carolina Tier III Support Technician, the candidate will troubleshoot and administer Citrix, VMware, and Microsoft Server issues while providing technical support to military healthcare professionals in a fast-paced, team-oriented environment.
Key responsibilities
- Troubleshoot and administer Citrix, VMware, and Microsoft Server issues
- Resolve service requests using a ticket management system and maintain the customer-facing virtual hosting environment
- Provide installation support, including upgrades and installing Service Packs/hotfixes, while assisting on internal and external projects
Required qualifications
- Ability to obtain Secret clearance
- Experience with server ports, protocols, and services
- Experience with VMware and administering virtual machines
- Experience troubleshooting connectivity issues between servers and systems
- Ability to create standardized operating procedures and manuals
Complete Job Description
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