South Dakota Licensed Customer Service Rep

Job Summary

South Dakota Licensed Customer Service Rep, this full-time remote position is responsible for delivering exceptional customer experiences by managing inquiries related to billing and insurance, while following company policies and exceeding performance metrics.

Key Responsibilities

• Handle inbound and outbound calls to resolve complex billing and insurance inquiries
• Review financial information and recommend payment options in accordance with client guidelines
• Maintain accurate account documentation and adhere to company policies and procedures

Required Qualifications

• High School Diploma or equivalent (i.e., GED) required
• Prior work experience in a call center and healthcare customer service setting is preferred
• Familiarity with medical billing and coding is preferred
• Ability to navigate multiple computer applications and databases
• Self-motivated and committed to career success