Space Mission Director

Job Summary

Focusing on customer retention and satisfaction, the full-time remote Space Mission Director will manage relationships with mission partners, drive product adoption, and ensure high engagement to support long-term success and account expansion.

Key Responsibilities

• Build and maintain relationships with mission heroes to ensure satisfaction and alignment with their mission outcomes
• Ensure a positive onboarding experience and promote adoption of products to meet mission objectives
• Serve as a trusted advisor, advocating for solutions that meet both immediate and long-term goals while maintaining high hero health scores

Required Qualifications

• Experience in customer relationship management, particularly within the federal or defense sectors
• Proven track record of driving customer satisfaction and retention
• Strong understanding of software solutions and product adoption strategies
• Ability to analyze and report on key performance indicators related to customer success
• Experience in contract management and identifying account expansion opportunities