Spanish Bilingual Call Center Agent

Job Summary

A company is looking for a Call Center Agent (Spanish Bilingual Required, Remote).

Key Responsibilities

• Handle a high volume of incoming calls, schedule appointments, and provide accurate information about medical, dental, and behavioral health services
• Make follow-up and confirmation calls for appointments, ensuring all necessary information is communicated to patients
• Document and update patient information accurately in the electronic health record system and maintain productivity metrics

Required Qualifications

• High School Diploma or GED equivalent
• Prior experience in front desk reception, administrative, or customer service roles
• 2 years' experience in a medical setting or call center, preferably in a community clinic
• Working knowledge of computerized medical scheduling and billing systems
• Familiarity with HIPAA regulations