Spanish Bilingual Client Care Assistant

Job Summary

A company is looking for a Spanish Bilingual Client Care Assistant to provide support to clients and manage appointment inquiries.

Key Responsibilities

• Answer inbound calls and perform outbound calls to clients regarding appointments and services
• Utilize sales techniques to convert calls into qualified appointments and maintain a positive demeanor
• Handle various client communication channels and participate in team meetings and training

Required Qualifications

• High school diploma or equivalent required
• Customer service experience required
• Strong de-escalation skills required
• Ability to work efficiently and independently
• Willingness to learn new computer programs and processes