Spanish Bilingual Customer Advocate

Job Summary

A company is looking for a Customer Service Advocate I - Spanish Bilingual.

Key Responsibilities

• Responds to routine member and/or provider inquiries and concerns in a timely manner
• Mitigates complaints to prevent escalation and resolves basic problems by assessing needs
• Documents communications for quality tracking and maintains performance standards in a contact center environment

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience preferred
• Bilingual in Spanish and English highly preferred
• Experience with multitasking using multiple systems and programs preferred
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship