Spanish Bilingual Customer Retention Specialist

Job Summary

A company is looking for a Spanish Bilingual Customer Retention Specialist.

Key Responsibilities

• Provide exceptional service to current members requesting to cancel their policy through inbound calls
• Listen, investigate, and find solutions to retain members who wish to cancel their policy
• Handle sensitive situations with empathy while adapting to changes in procedures

Required Qualifications and Education

• Bilingual fluency in Spanish and English is required
• 1+ years of successful customer retention experience in a fast-paced call center
• 2+ years of customer service experience
• Proven ability to implement retention strategies
• Experience using complex computer systems