Spanish Bilingual Customer Service Representative
Job Summary
Fluent in both English and Spanish, the full-time Spanish Bilingual Customer Service Representative will provide exceptional service through inbound and outbound calls, manage membership inquiries, and support translation needs in a remote setting.
Key responsibilities
- Deliver excellent customer service through quality phone interactions with members and attorneys
- Maintain an average call handle time of 6 minutes while managing a minimum of 7 inbound calls per hour
- Accurately document member interactions and provide clear instructions for necessary paperwork and procedures
Required qualifications
- High School Diploma (or GED) or relevant work experience
- Minimum of 2 years of customer service experience
- Fluency in English and Spanish
- Proficient in MS Office and data entry applications with a typing speed of at least 35 WPM
- Familiarity with legal terms is a plus
Complete Job Description
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