Spanish Bilingual Customer Service Specialist

Job Summary

Supporting HSN, the full-time Spanish Bilingual Customer Service Specialist will assist Spanish and English-speaking customers by handling inbound inquiries, problem-solving, and promoting products while working remotely from Georgia.

Key responsibilities

• Assist customers with inquiries, including refunds, payments, and order placements
• Manage a high volume of inbound customer calls while personalizing each interaction
• Promote additional products during customer interactions to enhance sales opportunities

Required qualifications

• 12 months or more of customer service experience
• Ability to work in a virtual environment and navigate multiple systems
• Provide a distraction-free work-from-home environment
• Available to work weekends, holidays, and additional hours as needed
• Strong troubleshooting skills for technical issues, with the ability to partner with IT when necessary