Spanish Bilingual Customer Service Specialist

Job Summary

Supporting HSN from a remote location in Virginia, the full-time Spanish Bilingual Customer Service Specialist will manage inbound customer calls, assist both Spanish and English-speaking customers, and promote products while maintaining a high volume of inquiries.

Key responsibilities

• Assist customers with inquiries, including refunds, payments, and orders
• Promote additional products during customer interactions to enhance sales
• Provide personalized customer service while navigating multiple systems and screens

Required qualifications

• At least 12 months of customer service experience
• Able to work in a virtual environment with a distraction-free workspace
• Flexibility to work weekends, holidays, and additional hours as needed
• Ability to troubleshoot technical issues and collaborate with IT when necessary
• Familiarity with HSN computer system requirements