Spanish Bilingual Customer Service Specialist

Job Summary

Supporting HSN in a remote capacity, the full-time Spanish Bilingual Customer Service Specialist will manage inbound customer calls, assist Spanish and English-speaking customers, and promote products while maintaining a high call volume.

Key responsibilities

• Handle a busy day of high-volume inbound customer inquiries, confirming refunds, taking payments, and placing orders
• Personalize customer interactions and offer additional products during each call
• Report to an assigned Customer Service Supervisor and troubleshoot technical issues as needed

Required qualifications

• 12 months or more of customer service experience
• Ability to work in a virtual environment and navigate multiple systems
• Provide a distraction-free work-from-home environment
• Availability to work weekends, holidays, and additional hours
• Effective communication with a variety of styles