Spanish Bilingual Customer Service Specialist
Job Summary
Supporting HSN by answering inbound customer calls, the full-time Spanish Bilingual Customer Service Specialist will assist Spanish and English-speaking customers remotely, handling a high volume of inquiries while promoting products and personalizing customer experiences.
Key responsibilities
- Assist customers with inquiries, including refunds, payments, and order placements
- Promote additional products during customer interactions to enhance sales
- Maintain a high-paced call volume while providing personalized service to each caller
Required qualifications
- 12 months or more of customer service experience
- Ability to navigate multiple systems and screens in a virtual environment
- Must provide a distraction-free work-from-home environment
- Availability to work weekends, holidays, and additional hours as needed
- Own a Microsoft 11 computer and meet HSN's technical requirements
Complete Job Description
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