Spanish Bilingual Customer Service Specialist
Job Summary
Supporting a high volume of inbound customer inquiries, the full-time Spanish Bilingual Customer Service Specialist will assist Spanish and English-speaking customers remotely, handling issues such as refunds, payments, and product promotions while maintaining a personalized experience.
Key responsibilities
- Assist customers with inquiries, problem-solving, and de-escalating unique situations
- Promote additional products during customer interactions to enhance sales
- Navigate multiple systems and screens while managing a busy call volume
Required qualifications
- 12 months or more of customer service experience
- Ability to work in a virtual environment and provide a distraction-free workspace
- Proficient in using a personal Microsoft 11 computer and troubleshooting technical issues
- Availability to work weekends, holidays, and additional hours as needed
- Strong communication skills to interact with a variety of customer styles
Complete Job Description
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