Spanish Bilingual Customer Specialist

Location: Remote

Compensation: Salary

Reviewed: Tue, Apr 07, 2026

This job expires in: 9 days

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Customer Experience Specialist (Spanish Bilingual).

Key Responsibilities

Handle cancellation and downgrade requests, identifying root causes and executing save strategies
Support upgrade requests and conduct follow-up outreach to drive product adoption
Provide product expertise and deliver training sessions to enhance customer understanding and usage

Required Qualifications

2+ years in Support, Customer Success, or Customer Experience, preferably in SaaS or SMB environments
Fluency in verbal and written communication in Spanish
Experience managing a high-volume book of business with a focus on retention
Strong product aptitude to explain features and workflows clearly
Familiarity with CRM systems and digital customer experience tools

COMPLETE JOB DESCRIPTION

The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...

Apply

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

BBB URL BBB URL

The company description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...