Spanish Bilingual Member Care Advisor

Job Summary

Fluent in Spanish, the full-time Member Care Advisor will serve as the first point of contact for patients, managing inquiries, processing resupply requests, and assisting with insurance questions in a remote setting.

Key Responsibilities

• Deliver a warm and empathetic experience while addressing patient inquiries
• Process resupply orders and support tickets accurately and efficiently
• Assist patients with billing-related questions and navigate insurance workflows

Required Qualifications

• Proven customer support experience, ideally in a healthcare setting
• Spanish fluency (spoken and written) is strongly required
• Background in healthcare, DME, Medicare, or medical insurance is preferred
• Familiarity with US healthcare system fundamentals and insurance coverage rules
• Experience handling complex inquiries and issue resolution