Spanish Customer Service Representative

Job Summary

Fluent in both English and Spanish, the full-time Spanish Customer Service Representative will provide exceptional support through inbound calls, chats, SMS, and emails while working remotely, ensuring customer satisfaction and retention.

Key responsibilities:

• Answer inbound calls and provide excellent customer support
• Respond to customer inquiries via phone, email, Live Chat, and SMS with speed and professionalism
• Research and resolve complaints to enhance customer retention and satisfaction

Required qualifications:

• Fluent in English and Spanish, both written and spoken
• High School Diploma
• Experience with Microsoft Word and Excel
• Ability to type 50+ words per minute
• 1+ years in Customer Service, help desk, or call center experience preferred