Spanish Customer Service Representative

Job Summary

Fluent in both English and Spanish, the full-time Spanish Customer Service Representative will provide exceptional support by answering inbound calls, chats, SMS, and emails, ensuring customer satisfaction and retention in a remote work environment.

Key responsibilities:

• Answer inbound calls and provide excellent customer support across various communication channels
• Research and resolve customer complaints to ensure satisfaction and retention
• Coordinate with other departments and follow up on written correspondence as needed

Required qualifications:

• High School Diploma
• Experience with Microsoft Word and Excel
• Ability to type 50+ words per minute
• 1+ years of customer service, help desk, or call center experience preferred
• Knowledge of apparel construction and fashion categories is a plus