Spanish-English Bilingual Customer Service Agent

Job Summary

A company is looking for a Spanish-English Bilingual Customer Service Representative.

Key Responsibilities

• Provide prompt and courteous assistance to customers through various communication channels
• Process new business and renewals, and assist in preparing commercial insurance policies
• Maintain detailed records of customer interactions to enhance service quality

Required Qualifications

• 3 years of experience within the insurance industry
• P&C insurance agent license required
• Technical proficiency with Microsoft Office Suite, including Excel
• Self-motivated and goal-oriented with the ability to work independently
• Analytical skills to assess clients' needs and recommend appropriate coverage