Spanish Onboarding Consultant

Job Summary

Spanish Onboarding Consultant, responsible for managing the onboarding process for Spanish-speaking retail customers in a full-time remote position, focusing on customer satisfaction and project management to ensure successful implementation of the Toast POS system.

Key Responsibilities

• Manage onboarding engagements and create training plans for retail staff on utilizing the Toast product
• Conduct remote site assessments and document the installation of the Toast POS system
• Provide post-live support and guidance to customers during their first 30 days of usage

Required Qualifications

• Professional-level fluency in both English and Spanish
• 4+ years of experience in customer satisfaction and business operations
• 1+ years of experience in project management or implementation roles
• Experience with project management tools such as Salesforce and Asana
• Proven track record of meeting and exceeding goals